1.In which Mobile Environment App works?
Ans. Android Version 4.4 (KitKat) and above ONLY.
2.Are you newly joined Employee and Invalid Credentials message is received?
Ans.If you are a new employee it's likely that your data is not available for authentication.Every month first week employees database get's updated. Newly joined employees can download app after their data is updated.
3.How Sahayak app update is known?
Ans.Once Sahayak App update is available on launch of app ,if user is connected to internet update pop up will appear in Sahayak app. Based on user choice updated app can be downloaded after due authentication.
4.If Sahayak apk is shared using some other applications like shareit .Will Sahayak work?
Ans.If sahayak apk is shared app related data will not be available. Once user is connected to internet and launches the app Sahayak gets downloaded. Only then full app functionality will work
5. Webpage displaying " Something went wrong Technically" message?
Ans.It could be for various reasons.Try the following
1. Clear browser history and try logging once again
2.Server could be busy.Try after sometimes.
6.How to check latest version of Doctors and Guest House data ?
Ans.To check latest version Doctors and Guest House data login to sahayak website at the bottom of home page latest version information is available.
7.How Sahayak Data i.e. Doctors and Guest House details gets updated?
Ans.Sahayak data gets updated automatically as and when update is available and when user is connected to internet.
8.What is [ SHA-256] option?
Ans.On click on SHA-256 option it displays SHA-256 hash (Checksum) value of Sahayak apk. Using which apk integrity can be verified.
9.If app is not getting installed and if you are getting "Parse Error" error message?
Ans.To fix the issue try below methods to resolve
1.Check if App installation from Unknown Source is Enabled. If not , to enable follow these steps
Steps to enable Unknown Source
1.Go to Settings
3.Search for Unknown Source option.
4.Enable Unknown Source.
2.If Apk is partially downloaded you may get parse error. Try Login once again and install app.
3.If any Antivirus application is enabled. Disable application and try installing App.
4. Enable USB Debugging
Steps to enable USB Debugging
1.Go to Settings
2.Click Developer Options
3.Search for USB Debugging option
4.Enable USB Debugging.
It is recommended to set all the above options to safe setting after installing Sahayak App.